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In order for Body Smirks to continue to offer great services at reasonable prices, please cancel online in your account by logging in Here prior to 48 hours’ before your scheduled appointment time. This will allow us the necessary time to reserve someone else in your spot. We do not want to charge fees just to charge them, however it is necessary to remain in operation. Alternatives to a fee are listed below.
48 To 24 Hours Prior To Reservation Time Cancelation Fee = 50% of Service Amount Within 24 Hours Of Reservation Time Cancelation/No ShowFee = 100% Of The Service Amount
Acceptable Alternatives To The Cancelation Fee: 1. If you are contagious, have an active form of malignant cancer, or other total contraindications for in-person practices such as Massage Therapy. A doctor's note or supporting document which has your name and positive test results for an infection is required at the time of your cancelation/reschedule. Please Note: Areas for local contraindications can be avoided during the service while the rest of the body is focused. 2. During times of high allergens that affect, high infectious counts such as Covid or the Flu, please follow CDC guidelines such as wearing a mask even if you are vaccinated to reduce risk. 3. An in-person service is changed to a virtual service, completed, and performed by the same provider. Click the following link labeled Virtual Services By Provider to see which virtual services you can switch to: Virtual Services By Provider 4. Someone attends in your place to cover the reservation time at their appropriate rate. 5. A pre-paid credit or member credit can be used to cover the fee. 6. Clients following the 31 day protocols for at least 6 months without last minute cancelations or no shows can submit 1 request to waive the policy fee.
All other Cancelations/No Shows within the protocol time frames outside of the acceptable alternatives will be charged accordingly to the card on file or other provided payment method. No refunds on cancelation/no show charges, pre-paid sessions, or member credits. Any unpaid accounts will not be able to reserve future sessions. Please know that these fees are necessary to continue providing Body Smirks' services at an affordable rate.
All Body Smirks Providers will abide by these protocols as well if a cancellation needs to occur from the Provider to a client and services requested are unable to be performed by another Provider. In the event that a Provider needs to cancel or reschedule within the 24 hour time frame of a clients reservation and no other Provider is available, they will provide the appropriate discount or alternative as stated above to the affected client(s).
By reserving your appointment, you understand and accept this Cancellation/No Show Policy.